Volleio (“we”, “our”, “us”) takes your privacy seriously and is committed to protecting the personal data of our customers, partners, suppliers, and users of our website www.volleio.com and any other website, store, or application operated by us. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you interact with us.

By accessing our website, placing an order, contacting us, or providing any personal data, you acknowledge and agree to the terms described in this Privacy Policy.

This Privacy Policy applies only to data collected through our website and services.

Definitions

• Personal Data: Any information relating to an identified or identifiable individual (e.g. name, address, email).
• Special Category Data: Sensitive information such as racial or ethnic origin, religious beliefs, political opinions, health information, etc.
• Processing: Any operation performed on personal data, such as collection, storage, use, sharing, or deletion.
• Applicable Laws: UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

How We Use Your Personal Data

We process your personal data to:

• Manage and fulfil your orders.
• Provide customer support.
• Communicate updates, offers, or relevant information (where permitted).
• Improve and personalise your shopping experience.
• Ensure website functionality and security.

The legal bases for processing your data include:

• Your consent.
• The necessity to perform a contract (e.g. fulfilling your order).
• Compliance with legal obligations.
• Our legitimate interests (e.g. improving services, fraud prevention).

Providing Data

You are not obliged to provide personal data, but failure to do so may affect your ability to use certain features of our store or receive our services.

Data We Collect

When you interact with us, we may collect:

• Identity data (name, surname).
• Contact details (email, phone, shipping/billing address).
• Transaction data (order details, payment method).
• Technical data (IP address, browser type, device information).
• Usage data (pages visited, preferences, interactions).

Data Sharing

• We may share your personal data with:
• Service providers (e.g. payment processors, couriers).
• Business partners (for operational purposes only).
• Authorities, when required by law.
• In case of business restructuring, merger, or acquisition.
• We do not sell or rent your personal data to third parties.

International Transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place (e.g. adequacy decision, standard contractual clauses) in accordance with UK GDPR.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website performance, and personalise content. You can manage cookie preferences via your browser settings.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
• To exercise any of these rights, please contact us at support@volleio.com.

Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please contact us at:

support@volleio.com