Terms and Conditions of Use – Volleio

Welcome to Volleio. By accessing and using our website (www.volleio.com) or any related services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Information

• Volleio is an online retailer specialising in football equipment and accessories.
• By placing an order on our website, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian.
• These Terms apply to all users of our website, including browsers, customers, and contributors of content.

2. Orders and Payments

• Orders are subject to availability and confirmation of payment.
• We accept major payment methods including credit and debit cards.
• All prices displayed include VAT where applicable.
• By providing your payment details, you confirm that you are authorised to use the chosen payment method.

3. Shipping and Delivery

• Products are shipped directly from our international suppliers (Europe, Asia, and the United States).
• Handling time is usually 3–5 business days, followed by a delivery period of 7–15 business days.
• Delivery times may be affected by strikes, holidays, customs checks, weather, or other unforeseen circumstances.
• Tracking details will be provided once your order has been dispatched.

4. Customs and Import Duties

• All import duties, customs charges, or related taxes will be covered by Volleio.
• If you are asked to pay additional fees, please contact us within 48 hours with proof of payment, and we will reimburse you.

5. Returns, Exchanges and Refunds

• You have the right to cancel your order within 14 days of receiving it, in line with UK consumer law.
• Returns and exchanges are accepted for defective products, incorrect items, or size exchanges.
• Products must be returned in their original condition, including packaging and any accessories.
• Volleio covers return shipping costs for approved cases.
• Refunds will be issued via the original payment method within a reasonable period.

6. Use of the Website

• You agree not to misuse our website or interfere with its operation.
• Content on the Volleio website (including text, images, logos, and trademarks) is the property of Volleio and may not be reproduced without permission.

7. Data Protection and Privacy

• Your personal data will be handled in accordance with our Privacy Policy, which complies with the UK GDPR.
• By using our website, you consent to the collection and use of your information as outlined in the Privacy Policy.

8. Limitation of Liability

• While we aim to ensure accurate product descriptions and reliable service, Volleio is not liable for indirect or consequential damages arising from the use of our products or website.
• Nothing in these Terms excludes or limits liability for death, personal injury, or fraud caused by our negligence.

9. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms, please contact us at:

📧 support@volleio.com